Customer Service

Top Questions

My paper was not delivered. What can I do?

Please call our Customer Service Department at 785-832-7199 before 10 a.m. and we will guarantee in-town delivery on the same day.

How do I stop delivery when I go out of town?

Log into our subscription management website and follow the directions at the top.

How do I access the e-Edition?

Journal-World subscribers have access to the digital replica of the print newspaper, the e-Edition. To access the e-Edition, you must first set up your account with our circulation department. Please follow the directions at our subscription management website.

e-Edition apps are also available for phones and tablets:

How do I order previously published issues of the Lawrence Journal-World?

Use our Back Copy Request Form.

How can I send a message to my carrier?

You can send an e-mail message to your carrier through our Carrier Contact Form.

How do I stop delivery of the Crave supplement?

Please call 785-843-1000 or use our Crave Stop Form. Crave was formerly known as River City Pulse

Contact Us

By postal mail:
645 New Hampshire
P.O Box 888
Lawrence, Kansas 66044

By telephone:
(785) 843-1000
(800) 578-8748

By e-mail:

Our Office Hours Are:
Monday through Friday
7:30 a.m. to 5:30 p.m.

Saturday and Sunday the office is closed.
Call Customer Service between 6 a.m. and 10 a.m. at 785-832-7199. Services

Subscriptions & Billing

For immediate help with subscription and circulation issues, please call (785) 832-7199 or toll-free: 1-800-578-8748.

New Subscriptions

Subscription Services

To order back issues, call (785) 843-1000

Submit News & Announcements

News Tips
  • E-mail news tips
  • Call in news tips: (785) 832-7154
  • Fax news tips: (785) 843-4512



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