Customer Service

Top Questions

I subscribe to the printed newspaper. We would also like it on our mobile devices. As a subscriber, are we eligible for the add-free app without additional fees?

Our print subscription rates only include charge for the print newspaper and its delivery. Rates do not include charges for our ad-free app. The app is sold separately through Apple and the Google Play Store. You do have the option of viewing our mobile site on your mobile device by visiting here:

My paper was not delivered. What can I do?

Please call our Customer Service Department at 785-832-7199 before 10 a.m. and we will guarantee in-town delivery on the same day.

How do I stop delivery when I go out of town?

Use our Vacation Submission Form.

How do I order previously published issues of the Lawrence Journal-World?

Use our Back Copy Request Form.

How can I send a message to my carrier?

You can send an e-mail message to your carrier through our Carrier Contact Form.

How do I stop delivery of the Crave supplement?

Please call 785-843-1000 or use our Crave Stop Form. Crave was formerly known as River City Pulse

Contact Us

By postal mail:
645 New Hampshire
P.O Box 888
Lawrence, Kansas 66044

By telephone:
(785) 843-1000
(800) 578-8748

By e-mail:

Our Office Hours Are:
Monday through Friday
7:30 a.m. to 5:30 p.m.

Saturday and Sunday the office is closed.
Call Customer Service between 6 a.m. and 10 a.m. at 785-832-7199. Services

Subscriptions & Billing

For immediate help with subscription and circulation issues, please call (785) 832-7135 or toll-free: 1-800-578-8748.

New Subscriptions

Subscription Services

To order back issues, call (785) 843-1000

Submit News & Announcements

News Tips
  • E-mail news tips
  • Call in news tips: (785) 832-7154
  • Fax news tips: (785) 843-4512



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