Journal-World classified (published 10/09/2008)
Customer Experience Supervisor/Trainer
Sunflower Broadband, a division of The World Company, is currently searching for a Customer Experience Supervisor /Trainer. The right candidate will be the lead trainer for the Customer Care Department as well as designing programs that help with the training. This position is also responsible for supervising/coaching the Customer Experience Specialist /Leads.
You will be responsible for monitoring calls; reviewing & correcting errors; analyzing the quality assurance data; identify ongoing needs for technical training & personal development classes for staff members; prepare training manuals, visual aids, & other educational materials.
A Bachelor's degree is preferred along with recent leadership experience in a call center environment & a minimum two yrs. customer service experience. The successful candidate will be proficient in MS Office with strong oral & written communication skills; expert knowledge of RR billing system a plus; understand the principles of adult learning, classroom presentation & instructional design.
We offer an excellent benefits package including health, dental, 401k, plus employee discounts on your Sunflower Broadband services (subject to service area) and on your Journal- World subscription. Pre- employment drug screen & physical required.
To be considered, send your resume to: Human Resources, 1 Riverfront Plaza, Suite 30, Lawrence, KS 66044 or by e-mail at
hrapplications@
sunflowerbroadband.com
Posting closes Oct. 9th, 2008. EOE
Top ads RSS
- Business Office Manager Wellsville Retirement Community is accepting applications for ...
- Maintenance Technician needed full time. HVAC preferred. Clean driving record. ...
- Eileen’s Colossal Cookies is now seeking a dependable person for ...
- VA Eastern Kansas
- Property Manager Nolan Real Estate is hiring an experienced, reliable, ...
Marketplace
Arts & Entertainment · Bars · Theatres · Restaurants · Coffeehouses · Libraries · Antiques · Services
- Blog: Almost-Jayhawks: Which Ones Still Make You Wonder? January 7, 2009 · 1 comment
- SmartCode gives developers more design options January 7, 2009 · 10 comments
- Protesters decry Gaza Strip bombing January 4, 2009 · 210 comments
- KU preparing for recycling competition January 7, 2009 · 5 comments
- Lawrence man sentenced to more than six years in child pornography case January 7, 2009 · 31 comments
- On the street: How do you like your barbecue ribs? January 7, 2009 · 73 comments
- Education budget cuts very likely, lawmakers say January 6, 2009 · 43 comments
- Bank power January 7, 2009 · 15 comments
- Turf goes down on Free State football fields January 6, 2009 · 54 comments
- Poll: Lawrence's two high schools are putting artificial turf on their campus football and baseball fields. Are you a fan of artificial turf? January 7, 2009 · 14 comments
- Disappearing āDā January 7, 2009
- Savory combinations add life to rib recipes January 7, 2009
- Local veteran reflects on when he brought dog home from war zone January 6, 2009
- Sebelius again passes on Fairchild for next Supreme Court justice January 7, 2009
- Neighborhood associations president Klingenberg to run for City Commission January 6, 2009
- Aldrich prevents ORU II January 7, 2009
- IRS shows mercy to delinquent taxpayers January 7, 2009
- U.S. economy far from down and out December 16, 2008
- Education budget cuts very likely, lawmakers say January 6, 2009
- Sebelius cites longtime professional relationship in picking Biles for Supreme Court January 7, 2009
