Lawrence Journal-World / Classifieds / Saved classified (published 10/09/2008)

Customer Experience Supervisor/Trainer
Sunflower Broadband, a division of The World Company, is currently searching for a Customer Experience Supervisor /Trainer. The right candidate will be the lead trainer for the Customer Care Department as well as designing programs that help with the training. This position is also responsible for supervising/coaching the Customer Experience Specialist /Leads.
You will be responsible for monitoring calls; reviewing & correcting errors; analyzing the quality assurance data; identify ongoing needs for technical training & personal development classes for staff members; prepare training manuals, visual aids, & other educational materials.
A Bachelor's degree is preferred along with recent leadership experience in a call center environment & a minimum two yrs. customer service experience. The successful candidate will be proficient in MS Office with strong oral & written communication skills; expert knowledge of RR billing system a plus; understand the principles of adult learning, classroom presentation & instructional design.
We offer an excellent benefits package including health, dental, 401k, plus employee discounts on your Sunflower Broadband services (subject to service area) and on your Journal- World subscription. Pre- employment drug screen & physical required.
To be considered, send your resume to: Human Resources, 1 Riverfront Plaza, Suite 30, Lawrence, KS 66044 or by e-mail at
hrapplications@
sunflowerbroadband.com

Posting closes Oct. 9th, 2008. EOE