Journal-World classified (published 12/07/2008)
Customer Advocate
Supervisor
Sunflower Broadband, a division of The World Company, is currently searching for a Customer Advocate Supervisor. The right candidate will be responsible for supervising/ coaching the Customer Care Advocates and to keep customers, both internal and external, best interest at the forefront.
You will be responsible for weekly one-on-one meetings; coaching and counseling Customer Care Advocates; monitoring calls; troubleshooting advanced technical issues; correcting errors; demonstrate commitment to forging the very best customer experience for Sunflower Broadband customers along with other duties.
Recent leadership experience (preferably in a call center environment) is a plus and a minimum two years customer service experience. The successful candidate will be proficient in MS Office with strong oral and written communication skills; expert knowledge of RR billing system a plus;
We offer an excellent benefits package including health, dental, 401k, plus employee discounts on your Sunflower Broadband services (subject to service area) and on your Journal-World subscription. Pre-employment drug screen and physical required.
To be considered, send your resume to Human Resources, 1 Riverfront Plaza, Suite 301, Lawrence, KS 66044 or by e-mail at
hrapplications@sunflowerbroadband.com .
EOE
Posting closes
Dec. 10, 2008
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